Legal & Professional Standards Manager

Job Description

This role offers significant influence and variety, working closely with senior leaders, internal teams, and external regulatory bodies.

Key Responsibilities

• Acting as the first point of contact for client and non-client complaints, ensuring professional and empathetic handling.
• Leading collaborative investigations to reach fair, balanced outcomes.
• Identifying complaint trends to support firm-wide improvements.
• Driving follow-up actions to ensure meaningful and lasting change.
• Supporting the development of legal and professional standards frameworks.
• Monitoring regulatory and legislative changes to keep internal policies compliant.
• Liaising with external regulators, brokers, and insurers.
• Delivering training and communications that promote strong ethical practice.
• Providing guidance on issues such as conflicts of interest and confidentiality.
• Managing and developing a small team within the Compliance & Risk function.

The ideal candidate will be a strong communicator with a clear understanding of Scottish legal regulation and experience in complaints handling or compliance. They will bring sound judgement, strong interpersonal skills, and a calm, empathetic approach, along with the ability to carry out thorough investigations and deliver training. Excellent organisational skills and the ability to manage multiple priorities are essential, as is a relevant degree or equivalent experience. Leadership experience—or the ambition to develop into a management role—is also important.

The firm is open to the role being based in Edinburgh, Glasgow or Dundee, and offers hybrid working. It also offers a strong benefits package, extensive professional development opportunities, and is committed to an inclusive, flexible working environment.

This role may suit someone with experience in client relations or regulatory work, as well as an experienced lawyer looking to move away from fee-earning into a strategic, firmwide position focused on professional standards and continuous improvement.

If this position could be of interest, please contact Teddie or Cameron for a confidential initial discussion. (Assignment 18221)

cameron@frasiawright.com    https://www.linkedin.com/in/cameron-adrain-22a81627/

teddie@frasiawright.com    https://www.linkedin.com/in/teddie-wright-7b017ab7/