CPD Operations Officer

Job Description

CPD Operations Officer, £35,329pa, Permanent, 35 hours per week

It is an exciting time to join the Law Society of Scotland. Due to increased operational demand, we have an opportunity within the CPD & Training team for a CPD Operations Officer.

The successful candidate would serve as the first point of contact for all external CPD enquiries, from both members and non-members, providing administrative support across finance functions while co-ordinating the planning and delivery of specific CPD courses. The role is both fast-paced and multi-faceted, and the successful candidate must be able to work to tight deadlines and focus on multiple projects simultaneously.

This role plays a pivotal part in our aim to continue the growth of recent years and become clearly established as the outstanding provider of CPD training to the legal profession.

At the centre of our organisation are the values of Respect, Openness, Progress, Inclusion, and Integrity which drive our teams to deliver the best possible service for the legal sector and beyond. 

Key Responsibilities for this role

• Ownership of the team’s CPD inbox and telephone, responding to queries from members and non-members in a professional, timely and customer-focused manner.
• Manage customer registrations, including creating invoices, making payments and issuing refunds.
• Maintain records and pursue outstanding payments to help minimise CPD debt.
• Perform the credit card reconciliation for the team.
• Co-ordinate the planning, scheduling and delivery of one of our CPD courses, Rights of Audience (ROA), including liaising with speakers, managing course logistics and supporting course delivery (both in-person and online). Includes working minimum of 6 weekends per year (typically Jan-Mar and Sep-Nov but may change due to business needs).
• Set up and manage CPD microsites including registration pages and back-end processes
• Support the CPD Operations Team with the running of online training days via Zoom/ Teams during busy times
• Manage multiple tasks and projects simultaneously, prioritising workload to meet tight deadlines in a fast-paced environment.
• Provide administrative and operational support to the CPD Operations Manager, ensuring the smooth day-to-day running of CPD activities.
• Contribute to the continuous improvement of CPD processes and services, identifying opportunities to enhance efficiency and member experience.
• Work collaboratively with colleagues across the organisation to ensure CPD activity aligns with operational requirements and organisational priorities.
• Uphold and demonstrate the organisation’s values of Respect, Openness, Progress, Inclusion and Integrity in all aspects of the role.

Key Knowledge, Skills and Experience:

• Experience in an administrative or operational role, ideally within training, events, education or a professional services environment.
• Proven ability to deliver high-quality, customer-focused support, managing enquiries and resolving issues effectively.
• Experience of financial administration, including invoices and payments.
• Confidence in using multiple IT systems and databases, including Microsoft Office 365, Teams, Zoom, with the ability to learn new systems quickly.
• Demonstrated ability to manage competing priorities and work effectively to tight deadlines in a fast-paced environment.
• Strong organisation, time management and attention to detail skills.
• Excellent written and verbal communication skills, with the ability to engage professionally with a range of stakeholders.
• A proactive, flexible and collaborative approach, with the ability to work independently when required.
• Commitment to delivering a high standard of service and to the organisation’s values of Respect, Openness, Progress, Inclusion and Integrity.

What we offer our employees?

We offer a comprehensive benefits package to support our colleague’s professional and personal needs. Some of these include:

• A hybrid working environment.
• Flexible working, to allow you to work around your lifestyle and commitments.
• 30 days holiday plus bank holidays
• A competitive pension provision scheme
• Excellent family friendly benefits
• Learning and Development opportunities to enhance your skills or through programmes leading to professional or academic qualification.
• Private medical insurance including dental and optical.
• Various health and wellbeing benefits such as confidential counselling services, bike to work scheme, eyecare, and offers on well-known brands through our Lifestyle savings offering.

We are always on the look for new talent to join our incredible workforce. If you are looking for a new opportunity within the society, we would love to hear from you!

If this opportunity sounds like the one for you, click Apply now.

This vacancy will close at 11:30am on 5 March 2026.

We are unable to provide feedback to applicants who are not selected for interviews.

We are unable to accept CVs. Please fill out the application form in full.