Legal Executive / Paralegal x3

Castle Water
Contract Type
Practice Area
Debt Recovery
£23,000 - £25,000
Castle Water are looking for 3 x Legal Executives / Paralegals to join their Recoveries team

Job Description


We have an exciting opportunity for a Legal Executive to join our fast-paced Recoveries team. 


Permanent opportunity with an immediate start date:

  • Hybrid working model – role-based opportunities to balance home and office working 
  • Great development opportunities with a chance to develop practical legal experience and grow with the company 
  • Strong emphasis on training and support 
  • Excellent pension and life insurance policies 


About the role

The Legal Executive role is a varied and dynamic role that involves working with all areas of the business. The main function of the role is to assist in the preparation and collection of all various documentation and evidence that might be required for possible proceedings involving the Castle Water Group. We are therefore looking for candidates who are strong researchers and enjoy problem-solving while confidently being able to communicate their findings. 

We can promise you a hardworking and lively environment that will equip you with skills that could be used across many areas of the business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development. We will ask a lot of you, and in return, opportunities for advancement in our company are available for those who put in the effort. We value our people and love to watch them develop and advance in their careers with us.

When we offer you a post, we will help and support you in your work, but be prepared to learn through doing the role as much as undergoing formal training. These posts are for applicants with confidence and initiative as well as the maturity required to take responsibility and make decisions and be confident in their own abilities and potential.


Key Responsibilities

  • Researching cases and preparing legal updates for the team on upcoming changes and arising issues
  • Maintaining the current systems in place, including the litigation databases
  • Monitoring shared legal inboxes and managing correspondence
  • Dealing with general enquiries by phone or email
  • Work closely with colleagues to contribute to objectives and targets for the teams’ process, acquiring and sharing knowledge and skills as part of your daily tasks
  • Manage workload effectively, taking ownership of all tasks, ensuring they are completed within given timescales, and escalated as appropriate to enable effective recovery of debt
  • Assist and collaborate with ALL other areas of the business as required 
  • Work collaboratively with team members to ensure more complex issues and escalations are investigated and resolved
  • Review customer accounts ensuring high-quality data is available as appropriate, and identify any potential barriers to payment
  • Opportunity for involvement in the continuous automation and improvement of business processes


Key Skills & Experience

  • Legal work experience desirable
  • Administration experience desirable
  • Currently studying or have completed a law degree
  • Competent user of MS Office packages; Word, Excel, Outlook and PowerPoint
  • Team player
  • Excellent attention to detail and accuracy
  • Ability to work in a fast-paced environment, being flexible in approach to meet the requirements of the business
  • Competent research skills
  • Confident communicator
  • Commercial Awareness

About the company

Castle Water is one of the fastest-growing and most successful companies in the utility sector. Our customers include some of the largest companies and public sector bodies in the UK.

Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers. Not only have we just achieved our 14,000th 5-star Trustpilot review, but we are also winners of the recent Customer Service Excellence Award for the Perthshire Chamber of Commerce Business Star Awards.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly.

Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.

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